Privacy Policy
we’re committed to protecting your data and ensuring your information is used responsibly.
Your Privacy Matters: How We Collect, Use, and Protect Your Data at MyRoomiz
We collect personal information you voluntarily provide when you register or interact with our platform, including your name, email address, phone number, location, profile photo, and any identification documents for verification purposes. In the case of property listings, we may also collect location details, property descriptions, images, and pricing information.
In addition, we collect usage data such as IP address, browser type, time zone, and interaction logs to enhance your experience and protect the platform from fraud. We also track analytics like pages visited and listing engagement for performance improvements.
Your personal and property-related data is used to deliver services such as user matching, listing display, booking confirmation, and secure messaging. We use this data to authenticate users, manage user accounts, and connect you with roommates, buyers, renters, or agents efficiently.
We also use your information to send service-related messages such as listing updates, booking confirmations, agent notifications, and support responses. With your consent, we may also send you newsletters, promotions, or feature updates.
MyRoomiz processes your data under lawful bases, including consent (for newsletters and promotions), contract fulfillment (e.g., bookings), and legitimate interests (fraud detection, platform analytics). You may withdraw your consent at any time via your profile settings.
In jurisdictions with specific data regulations (like GDPR), we will comply with all applicable laws regarding your rights, including data access, correction, or deletion upon request.
MyRoomiz processes your data under lawful bases, including consent (for newsletters and promotions), contract fulfillment (e.g., bookings), and legitimate interests (fraud detection, platform analytics). You may withdraw your consent at any time via your profile settings.
In jurisdictions with specific data regulations (like GDPR), we will comply with all applicable laws regarding your rights, including data access, correction, or deletion upon request.
We do not sell your personal data. However, we may share your data with trusted third-party partners such as payment processors, hosting providers, and identity verification services who are contractually obligated to protect your data and use it only for providing the required services.
Where required by law, we may share information with legal or government authorities. In cases of suspected fraud, illegal listings, or user misconduct, we reserve the right to report users to law enforcement or regulatory bodies.
We implement strong technical and organizational security measures to protect your data. These include SSL encryption for all communications, secure password hashing, two-factor authentication, and server access restrictions.
Regular audits and security updates are conducted to keep the platform safe from breaches or misuse. However, while we take every reasonable step to secure data, no platform is completely immune to risks, so users should also protect their accounts.
MyRoomiz uses cookies to enhance your user experience, remember preferences, and deliver relevant content. Cookies help us analyze user behavior to optimize website speed, layout, and navigation.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect functionality such as auto-login, remembering filters, or staying logged in during a session.
When you use location-based features (e.g., searching for listings near a school or your current location), we may collect location data from your device with your permission. This data helps us offer more relevant property matches.
Location data is never stored permanently and is only used to deliver immediate, personalized services like nearest listings or matches. You may disable location sharing at any time through your device settings.
MyRoomiz does not knowingly collect personal data from users under 16 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately to delete the account.
We encourage minors to use the platform only under adult supervision, particularly when arranging meetings or roommate agreements. Age verification may be required to access certain features.
Users have the right to access, update, or delete their personal data at any time from their dashboard. If you are unable to make changes, you may contact support to submit a formal data request.
You may also request a copy of your stored data, withdraw your consent, or object to certain data uses. We will process all requests within the legally mandated timeframes and inform you of any delays or exceptions.
We retain your personal and listing data for as long as your account remains active or as needed to fulfill legal and regulatory obligations. Inactive accounts may be archived or deleted after 24 months of non-use.
Transaction-related data (e.g., payments, booking history) may be retained longer as required by tax or business laws. Upon deletion, we securely remove your data from active servers and backups.
We may occasionally update this privacy policy to reflect changes in legal requirements, platform features, or security protocols. You will be notified via email or a platform banner if significant changes are made.
We encourage users to review the policy periodically to stay informed. Continued use of the platform after any changes signifies your acceptance of the updated policy.
If you have questions, complaints, or concerns about our privacy practices, please contact our support team via enquiry@myroomiz.com. We take user privacy seriously and will respond within 48 hours.
For unresolved privacy complaints, you may escalate the matter to your national data protection authority, especially if you are located in a jurisdiction with formal data protection regulations like GDPR.
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